Refund Policy

General Policy

At Bigo Recharge, we strive to ensure our customers are satisfied with their purchases. Due to the nature of digital goods (BIGO LIVE Diamonds), which are delivered instantly and are non-returnable, our refund policy is as follows.

Non-Refundable Products

All purchases of BIGO LIVE Diamonds are final and non-refundable once the digital codes or credits have been successfully delivered to your account or email address. We encourage customers to double-check their order details before completing the purchase.

Exceptions

Refunds or exchanges may be considered under the following limited circumstances, at our sole discretion:

• If there was a demonstrable technical error on our part that prevented the delivery of the purchased digital goods.
• In cases of proven fraudulent activity.

If you believe you are eligible for a refund under one of these exceptions, please contact our customer support team at [Your Support Email Address] within 7 days of your purchase, providing all relevant details and proof.

Contact Us

If you have any questions about our Refund Policy, please contact us at:
Email: support@bigorecharge.example.com